Questions & Answers

Placing an order with us is simple! Add the item(s) of your choice to your cart and enter your payment information at checkout. We’ll then ship your order right to your door!

If you have a gym code or general discount code, you will apply this at checkout. Once you’ve finished shopping and are ready to checkout, you will see a box below your total that states, “Gift card or discount code.” Simply type in your code, click “Apply,” and it will automatically apply the discount to your purchase! See below for an example.

Yes, we offer both team and bulk orders! Please use the contact form below to more information about the Plum solutions we offer.

To order teamwear, please use the contact form below. Someone from our team will be in touch within 1-2 business days to discuss your teamwear needs.

Because athletes come in every combination of shapes and sizes, body measurement is the most accurate way to ensure fit. However, sizing can be subjective, so even with identical measurements, what might be described as 'comfy' by one customer can be 'tight' for another.

While a person's perception of fit varies greatly, we have worked diligently to put together a sizing guide to help ensure you get the fit you need. View our sizing guide or learn how to find your perfect fit in under 1.5 minutes HERE.

Plum accepts all major credit cards. We also offer Shop Pay, a quick, seamless, and secure way to pay for your purchases. Simply click the Shop Pay button at checkout and either pay the amount in full or select the option to pay over time.

Promotional Codes

Plum allows the use of one promotional/discount code per order.

We are happy to price adjust for items purchased at full, original price (with no coupons, loyalty points, or discounts) that have dropped to a red-line/permanent-markdown price within seven days of the original purchase.

  • Sales and Promotion: Plum will gladly honor the promotional discount if the original product(s) were purchased (with no coupons, loyalty points, or discounts) within 48 hours of the promotion's start date.
  • Exclusions: Final sale and clearance items not eligible. Items purchased with a promo code other than a free-shipping code (loyalty points or discounts) do not qualify for price adjustment.
  • How to Get a Price Adjustment: Contact info@plumpracticewear.com with your order number for which you are requesting the price adjustment.

Plum Programs

We offer our Plum Risk-Free Program that allows you to purchase our high-quality garments at a 35%-50% discount and then resell them in your facility for a profit.

To get started as a Plum Wholesale Partner, please send an email to info@plumpracticewear.com with the following information:

  • Business Name:
  • Business Address:
  • Business Phone Number:
  • Federal Tax. ID #
  • Main Point of Contact:
  • Contact Phone Number:
  • Designated Email Address:
    (to be used for Wholesale Orders)

Yes! Plum offers a variety of solutions for large events including our Event Sales Program: (2000 participants or more)

For more information about any of these programs , please use the form below or contact us at: customorders@plumpracticewear.com.

Plum offers profit and fundraising solutions such as 

  • Plumraisers
  • Plum Risk
  • Custom Print Event Giveaways
  • FUNdraisers
  • Design Your Own Leo Program
  • Plum Event Sales
  • Plum Teamwear Solutions

For more information please use the form below or contact our team at: info@plumpracticewear.com.

Washing and Care

  • Repeated wear and washing may cause the fabrics to fade or lose it’s sheen.
  • Avoid direct contact with Velcro and any other rough surfaces to keep your garment from pilling.
  • Alcohol in aerosol products, such as hairspray, affect these fabrics. Please cover the garment before applying aerosol products. Perfumes and body lotions can also impact fragile fabrics.
  • Deodorants and perspiration may cause fabric colors to bleed, fade, or lose their sheen, especially when two colors meet under the arms. We recommend the use of pure crystal deodorant, which does not contain Aluminum Chlorohydrate.
  • Mesh could potentially be damaged due to the rigors of certain routines, where person-to- person contact can add stress to the fabric. Color transference or color bleed occurs when a white or light color fabric is combined with a bright or dark color fabric. This is a common industry problem and can become obvious under certain conditions, especially when a light colored garment is worn under a dark colored warm-up or short and/or when damp garments are left in gym bags. Fabric softeners negatively affect the adhesives used in our garments, causing the foil/sheen on our fabrics to discolor and the embellishments to fall off.

*For more detailed precautions regarding our fabrics and embellishments, please see the Terms and Conditions of your Sales Agreement.

WASHING

  • Garment(s) must be washed separately. Turn garments inside out. Using a Woolite-type or mild, hand soap liquid detergent. Gently hand wash in a large volume of cold water. Rinse immediately.
  • PLEASE DO NOT use fabric softeners. Fabric softeners negatively affect the adhesives used in our garments, causing the foil/sheen on our fabrics to discolor, and/or the embellishments to fall off.

DRYING

  • PLEASE DO NOT allow the garment to soak. Pat dry with a clean towel and use a thick plastic hanger to HANG DRY the garment. Machine drying with heat and tumbling will cause embellishments to fall off.
  • PLEASE DO NOT dry clean. Dry cleaning involves harsh chemicals that can damage the fabric and embellishments used in our garments.
  • PLEASE DO NOT iron. The heat from an iron can melt and/or discolor the delicate fabrics in our garments. Excessive heat can also weaken the adhesives used to attach the embellishments to the garment and cause them to fall off.

*Plum will not guarantee a refund for any garment that is not cared for as directed.

Competitive Leotards

Sizing - See our Sizing Chart

Sizer Sets - Competition-style leos can fit differently than our traditional tank style leos. We highly recommend using our Plum sizer sets so you can order with confidence as custom garments can not be returned or exchanged. Sizer sets are available with a $200 refundable deposit. We will send you a full set (9 sizes) of sizer leos. Customers are required to cover the original shipping and when you are finished, we will send you a FREE return shipping label.

Yes, 12 products per order is required. Orders below 12 can be produced, but will incur a surcharge.

Samples and pre-production samples are available at a quoted price. Please use the contact form below to order samples and receive a quote.

For reasons regarding manufacturing, all orders are final once the pre-production mockup and fabric swatches are approved by the customer, we receive the deposit, and the order enters production.

*Deposits cover the cost of materials and will not be refunded in the event of an order cancellation.

We are proud of our products and will repair, replace, or refund (at our discretion) any garment with a manufacturer’s defect. 

Plum is not responsible for normal wear and tear of our products. Normal wear and tear includes: running of colors from sweating or washing, embellishment loss, snags in fabrics and fading of colors and metallic finishes. 

Competition leos cannot be returned or exchanged for any reason other than a defect by the manufacturer because they are customized garments.

 Please use the contact form below to place an order or receive a quote.

Each style has a different price range. Visit the web page of the style you are interested in to see the range for that product.

This includes: A one color competition ¾ sleeve leotard, Front lining, Our unique soft Plum Nylon Spandex Fabric, Rhinestone embellishment as shown in the pictures.

Additional options/upcharges include*: Mystique fabric, Color Contrast Sleeves and Neck Trim, Mesh sleeves, Full lining in back, Rhinestone colors, Rhinestone Aurora Borealis (iridescent finish).

*Please note that additional costs will apply based upon the customizable options chosen by the customer.

Most competition leo orders will take approximately 6-9 weeks to complete after the pre-production sample is approved and deposit is received.

Plum uses FedEx Ground for shipping most team orders. The transit time is usually 4 business days or less. Tracking information will be sent to you once your order leaves our warehouse.

At this time Plum does not offer rush service for the manufacturing process, but will provide expedited shipping as needed which will increase shipping charges.

Yes! Plum offers worldwide shipping!

*Please note that customs, duties and all taxes are the responsibility of the customer.

We make the design process quick and easy! 

  • The process starts when you contact us with your questions and request information.  
  • One of our custom order experts will contact you directly to discuss your design and determine your needs. 
  • From there, our designers will create one or more digital mockups for your review.  
  • After choosing from one of the mockups, we will send you sample fabric swatches for your approval.  
  • Once swatches are approved by you, we are ready to streamline your order and begin production!

Shipping

Plum offers a variety of shipping options. You will be prompted to select a shipping method at checkout, and the estimated transit time will be displayed. Please note, Plum requires 1-2 business days to process orders for shipping.

Yes! When your order ships, you will receive an email notification with the tracking number. You can also log into your Plum account to access the tracking number.

Yes, we ship all around the world! At checkout, you will receive options based upon shipping price, custom charges, and speed of delivery service.

These types of delivery issues are very frustrating for us as well. We are dependent on our shipping carriers to transport our products to our customers.

We have found that the best course of action in this situation is to wait a day or two. If the package does not arrive, please get in touch with customer service at info@plumpracticewear.com. 


Pro tip: Please check with family members or neighbors, as they may have received the package on your behalf.

Returns & Exchanges

If you are not completely satisfied with your purchase, Plum will accept customer returns within 30 days of purchase, provided they meet the returns criteria. You can find the criteria and read our full Return Policy within our store.

To make a return or initiate an exchange, please visit our Returns Center and simply enter the email address associated with your purchase or your order number along with your shipping address zip code to initiate the return.

No order slip is required, as long as your returned product has its original tags intact and you use the return shipping label we provide to you.

Once you initiate your return through our Returns Center, you'll receive step-by-step instructions and a return shipping label which will also be sent to your email.

After starting your return, select 'received wrong item' under 'reason for return' and proceed through the exchange process. Your preferred item will ship to you right away.

After you move through the return steps online, you'll receive a temporary credit equal to the value of the returns you're sending back. You can use this credit to make a new purchase, and it ships right away. If you do not use the credit, your original payment method will be refunded as usual.

Visit our Returns Center and click the 'Returning a gift' link below the email entry box. After entering your email address and order information, you'll be guided through the exchange process and receive step-by-step instructions, a return shipping label, and an order confirmation for your new replacement order.

Garment Questions

We do not promote our products as swimwear as the colors can bleed and fade rapidly, since chemicals, like chlorine, can impact the fabric's longevity.

Since all of our lines are limited editions, we currently do not restock practicewear styles. Why? Plum strives to meet our customers' needs, and they have expressed the importance of variety. Therefore, once a size or style is sold out, it is typically gone for good. As a result, we guarantee a minimum of four seasonal collections with fresh and exciting new styles each year.

Visit our website to review all of the Do’s and Don’ts or watch a quick video HERE.

Please use the contact form below and we will be happy to work with you to resolve the issue.

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