Return Policy

2024 Holiday Return Policy

Shopping for the holidays should be stress-free. To make gift-giving easier, items purchased between November 1 – December 30, 2024 may be returned or exchanged through February 29, 2025.

Whether it’s finding the right fit or the style they’ll love, enjoy extra peace of mind this season. If you have questions, our customer service team is here to help.

Standard Return Policy (Effective September 13, 2023)

If you are not completely satisfied with your purchase, Plum accepts returns or exchanges within 30 days of purchase, provided they meet these criteria:

  • Item is a stock product (not made to specification, customized, or pre-order*).
  • Item is not marked “Final Sale” or “No Return or Exchange.”
  • Clearance items not marked “Final Sale” may be exchanged only — no refunds.
  • Item was purchased directly from PlumPracticewear.com**.
  • Item is unworn, unwashed, in re-sellable condition, with all original tags attached.

If these conditions are not met, returns will not be accepted.

*Special Order, Made to Specification, and Customized Items cannot be returned or exchanged, except in cases of manufacturer defect.
**Plum does not accept returns from pro-shops, wholesalers, or other vendors. Purchases made outside PlumPracticewear.com must be returned to the original vendor.

Refunds & Exchanges

Domestic Orders (U.S.)

  • Refunds: Issued to the original form of payment (minus shipping/handling fees).
  • Store Credit: Orders placed with Plum eGiftCard credit will be refunded back to store credit only (minus shipping/handling fees).
  • One Free Return: Plum allows one free return or exchange per order.

To start a return or exchange, visit our Returns Center and enter your order number or the email address used for your purchase.

International Orders

  • Refunds: Issued to the original form of payment (minus shipping/handling fees).
  • Store Credit: Orders placed with Plum eGiftCard credit will be refunded back to store credit only (minus shipping/handling fees).
  • Return Shipping: Customer is responsible for return shipping costs. At this time, Plum cannot offer exchanges on international orders. Customers may place a new order instead.

To initiate a return, contact info@plumpracticewear.com.

Fees

  • Domestic Customers: Returns and exchanges are free when using Plum’s provided shipping label. If another carrier is used, the customer assumes responsibility for all costs and any lost/missing shipments.
  • International Customers: Customers are responsible for return shipping and any customs charges. Refunds are processed once the item is received.

Manufacturer’s Defects

If your item is damaged and falls outside the standard return window, please contact info@plumpracticewear.com. We’ll be happy to help.

Plum Risk-Free Program

For details or to arrange a return through our Risk-Free Program, contact info@plumpracticewear.com.

Price Adjustment Policy

  • We offer price adjustments on full-price purchases (no coupons or discounts) if the item drops to a permanent markdown within seven days of purchase.
  • Sales & Promotions: Promotional discounts will be honored if the product was purchased at full price within 48 hours before the promotion began.
  • Exclusions: Final sale, clearance, and items purchased with promo codes (other than free-shipping codes) are not eligible.
  • How to Request: Contact info@plumpracticewear.com with your order number.

Shipping Delays & Missing Packages

  • Plum is not responsible for packages marked as delivered by the carrier but not received. In such cases, Plum may reship the order once or issue store credit (eGiftCard).
  • Plum is only responsible for delayed deliveries on carrier-guaranteed services (e.g., USPS Priority Mail Express, FedEx Overnight).

For more details, visit our Shipping Information page.