Our Returns Policy
If you are not completely satisfied with your purchase, Plum will accept customer return or exchange within 30 days of purchase provided they meet the following criteria:
- Product(s) are stock items (i.e., not made to specification, customized or PreOrder items*)
- Product(s) are not marked 'Final Sale' and/or 'No Return or Exchange'
- Product(s) are clearance items, not marked Final Sale and/or 'No Return or Exchange' may be exchanged only. These items may not be returned for a refund.
- Product(s) were purchased directly from PlumPracticewear.com**
- Product(s) must be unworn, unwashed, in re-sellable condition, with all original tags attached in their original position and condition
If returns do not meet these criteria, Plum will not accept the return.
Plum reserves the right to solely decide what items are in re-sellable condition.
*Special Order, Made to Specification, and Customized Items cannot be returned or exchanged except in the case of a manufacturer defect. This includes commissioned pre-orders and stock items ordered with customizations (i.e., bling, embroidery, etc.) These items are marked as such in the product description.
**Plum does not accept returns purchased from pro-shops or wholesalers, vendors, or other methods other than PlumPracticewear.com. Any items purchased outside of PlumPracticewear.com must be returned to the vendor of purchase regardless of the reason for return.
Refund and Exchange
Refunds are issued to the original form of payment (minus any shipping + handling fees incurred.)
Orders placed with store credit (Plum eGiftCard) can only be refunded with in-store credit (minus any shipping + handling fees incurred.)
Plum allows for one return/exchange transaction per item.
To make a return or initiate an exchange, please visit our Returns Center and simply enter the email address associated with your purchase or your order number along with your email address to initiate the return.
Shipping Delivery Delays & Missing Packages
- Plum is not responsible for packages lost after delivery.
- If your package is marked as delivered by the carrier and you are unable to locate it, Plum may*** reship the order once, or provide you with Plum Credit in the form of an eGiftCard. Please contact us at firstname.lastname@example.org.
- Plum will only be held responsible for delayed deliveries of services guaranteedby the carrier of choice.
Please see our Shipping page for more details.
*** Plum reserves the right to decide when an order will be resent.
Domestic Customers: Exchanges and returns for U.S.-based orders are free, provided our shipping labels are used. If a U.S.-based customer chooses to use another form of shipment than Plum’s, the customer is responsible for any shipping costs. Plum will not be held responsible for packages returned without our shipping label that are lost or missing in transit.
International Customers: For orders made outside of the U.S., we will refund your original form of payment. The customer is responsible for return shipping and customs charges. Unfortunately, we cannot offer exchanges to our international customers at this time. However, we will be happy to help you purchase a new item. Please contact email@example.com with any questions.
If your item is damaged and your purchase date falls outside our standard return window, please contact firstname.lastname@example.org, and we’ll be happy to assist you.
Plum Risk-Free Program
Please contact email@example.com to arrange for your return.
Our Price Adjustment Policy
We are happy to offer price adjustments for items purchased at full, original price (with no coupons, or discounts) that have dropped to a red-line / permanent-markdown price within seven days of the original purchase.
Sales and Promotion: Plum will gladly honor the promotional discount if the original product(s) were purchased at full price (with no coupons or discounts) within 48 hours of the promotion's start date.
Exclusions: Final sale and clearance items not eligible. Items purchased with a promo code other than a free-shipping code do not qualify for price adjustment.
How to Get a Price Adjustment: Contact firstname.lastname@example.org with your order number for which you are requesting the price adjustment.