Updated Returns Procedure is effective 1 November 2016.
To return any* item, simply request a Return Merchandise Authorization (RMA)** number using the Order Lookup form below and follow the prompts. You will need
- order number
- email associated with the order
Once your RMA request is received, we will approve the return and provide an RMA number via email within one (1) business day. Please be sure to include this number on your packaging. A pre-paid return label will be provided in a second email (Return shipping labels are valid for 10 business days from date sent.)***
Plum Practicewear will not reimburse for return shipping if something other than our shipping label is used for the return.
All returns should be sent to:
Plum Practicewear: RETURNS
PO Box 1466
Union, NJ 07083
We require that all returns be sent USPS. We no longer accept returns via UPS, FedEx or any carrier other than USPS. Please be aware, any packages sent via these carriers to our PO Box will be returned to you at your cost.
Plum Practicewear will not be held responsible for packages not received by us that were sent via carrier other than USPS. . Returns must be returned prepaid; we cannot accept C.O.D. deliveries.
Plum Practicewear will not be held responsible for packages not received if no tracking information is available.
*Items that have been customized (ie. bling, special order, etc) are not returnable. These items are marked as such on the product page.
*Items purchased from a proshop are not returnable to Plum Practicewear unless due to manufacturer defect. Proof of purchase must be provided.
**Please Note: Any item returned without an RMA can take up to 10 business days to process and will only be returned for store credit.
***Return shipping labels will be provided for any returns on orders placed as of 1 November 2016. All returns for orders placed prior to 1 November are responsible for the return shipping costs as per the return policy effective 1 July through 31 October.